Communications Specialist
VillageReach, Cote D'ivoire
Job Description
Purpose
As part of the proposed technical assistance to the countries, VillageReach was mandated to provide a system that enables AEFI reporting as well as effective identification, analysis and response to rumors regarding COVID vaccine in order to improve vaccine acceptability in Côte d’Ivoire. Then VaccineCheck, an automated ChatBot service, or hotline, that allows people to get answers to the most common questions about COVID-19 vaccines, as well as to inform the authorities of symptoms occurring after vaccination through the monitoring of Adverse Events Following Immunization (AEFI) was developed to impact vaccination uptake.
Afterwards, EPI has indicated the need for the technical assistance of VillageReach for a continued improvement of the solution, and this is to be supported through the TCA 2022 2025. Therefore, the Consultant will review promotion strategy of the solution, to increase uptake, and initiate the transition process to the government. Consultant will report to the Vaccinecheck Program manager Dr Ousmane Soumahoro based in Abidjan. The Consultancy has the following scope:
- Identify user needs to improve engagement on VaccineCheck
- Participate in the development of the new promotional strategy for the solution
- Revise the marketing plan and pilot the digital promotion of VaccineCheck
- Develop the overall plan for health worker engagement and adoption of the solution at the central health system level
- Communicate project information through regular reports and monitor project implementation
- Develop and verify media coverage
- Manage digital promotion of VaccineCheck
2. Deliverables
- Organize meetings with the government to revise the communication channels for promoting the solution
- Revise the marketing plan of the solution
- Monitor advertising and broadcasting of the solution towards the population
- Organize a user-centered design workshop with the aim to improve the solution
- Co-develop a transition plan for the solution with key government officials
- Organize a meeting for validating the transition plan
- Monitor the transition of the solution to the government
- Organize an impact review meeting with country stakeholders to obtain recommendations for improved performance
Requirements
Competencies:
The following competencies reflect what is expected of all VillageReach employees; including examples of how one might demonstrate each of these competencies in one’s role.
- Personal Motivation and Drive: Is self-directed in one’s approach to work, but asks for help when needed; holds oneself accountable; undertakes self-development activities; seeks to build and master new skills; looks for and takes advantage of opportunities within the organization
- Collaboration amp; Effective Communication: Establishes and maintains effective relations with coworkers, partners amp; stakeholders and external parties; works collaboratively with others to accomplish organizational and team goals and objectives; works actively to resolve conflicts; expresses ideas and thoughts effectively; selects and uses appropriate communication methods and maintains meaningful communication with virtual coworkers and other parties to keep them informed
- Commitment to Diversity amp; Inclusion: Takes personal responsibility for and supports others across the organization in creating and sustaining a diverse work environment where individuals are welcomed, valued, respected and supported; personally committed to attaining cultural competency including self-awareness of one’s own attitudes about culture and cross-cultural interactions; exhibits the willingness and ability to engage openly and respectfully around issues of race, colonialism, identity and culture; upholds equity in access to sharing of information, ideas, and opportunities throughout VillageReach
- Commitment to Excellence: Produces a high output of work, both in terms of quality and quantity; looks for ways to improve and promote quality; monitors work to ensure quality; has a personal commitment to the mission of VillageReach
- Solution Orientation amp; Innovation: Focuses on results and desired outcomes and how to best achieve them; gets the job done; sees opportunities for creative problem-solving while staying within the parameters of good practice; sees old problems in new ways and has novel approaches to solving those problems; contributes original and/or resourceful ideas to their area of responsibility; is able to consider and articulate risks and consequences of proposed innovations and factor these into decision-making
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