Account Manager (MNO), Abidjan
MFS Africa, Cote D'ivoire
Job Description
MFS Africa is the leading digital payments hub in Africa, enabling low-cost payments across the continent. The company works in close partnership with mobile network operators and financial institutions to bring simple and relevant payment services to unbanked people. MFS Africa connects over 200 million mobile money users across sub-Saharan Africa through its platform the MFS Hub. As a B2B company, we enable cross-border payment for mobile money operators, banks, money transfer operators, large corporate and a growing number of SMEs. Our recent partnership with Visa will soon allow us to connect the MFS Hub to Visa.net, effectively connecting African consumers and businesses to the global digital economy. As a technology fintech company, we strive to automate everything we do and run world-class operations. Our locations include: Port-Louis, Accra, Johannesburg, Nairobi, Uganda and London. We’re regulated by the FSC in Mauritius and the FCA in the UK.
We are looking for a passionate Account Manager who will partner with and ensure the long-term success of our various MNO (Mobile Network Operations) partners. The ideal candidate should have 3-5 years’ experience in nurturing and growing relationships with a portfolio of assigned clients and should be experienced in liaising with partners and internal stakeholders.
The main duties and responsibilities of the role, will be to:
- Own and manage the relationship with some of MFS Africa’s key partner accounts and become their trusted day to day contact
- Support the on-boarding team with launching new partners and corridors
- Work with partners to develop and produce effective reports that are published on a regular cycle e.g. weekly, monthly, quarterly
- Hold monthly calls with partners to review performance and gather feedback on how we can improve our services
- Develop and deliver professional presentations that highlight successes and show opportunities for partner growth
- Act as the clients advocate within MFS Africa and work with internal teams (e.g. Compliance, Finance, Operations, Product, Marketing) on partner needs, future enhancements and to solve any issues that arise
Requirements
- A relevant qualification in Commerce, Finance, Business Management, Communications, Law, or any other relevant field
- 3-5 years of experience, with 2 years in the payments and / or remittance industry
- Experience working with a dispersed global team
- Pan-African exposure, experience and expertise is a bonus
- Bilingual (English and French)
You will be a great fit if you:
- Thrive in client service roles and are a gifted communicator, both written and oral presentation skills
- Have strong negotiation skills and work well with people, at all levels of an organization
- Have good business acumen
- Enjoy seeing growth in your partner's business and deeply rooting yourself in their organization
- Enjoy analyzing data and converting it into actionable insights and plans
- Are highly organized and comfortable multitasking in an environment with shifting priorities
- Can perform under pressure and deliver quality work
- Results oriented
Benefits
- We are highly innovative and were ranked by Fast Company as one of the most innovative companies in the world
- We work at the very cutting edge of fintech in Africa
- We solve relevant problems for Africa and the world. We are building the MFS Africa Hub into a payment infrastructure designed to last 100 years
- We have a culture of caring and executing and a very diverse work environment with over 25+ nationalities represented